Current Vacancies

The Housing Needs Register Team at Canterbury City Council are looking for a Level 2 Case Services Officer to join them.

 
You will be working amongst a team who assess applications for the Housing Needs Register for social housing and then allocate the property’s that become available for social rent.

 
You will be using the Housing and Allocations policy 2023, which is available to the public on the Canterbury City Council website, to make your decisions.

 
The team work closely together to make sure that cases are progressed and customers are responded to as quickly as possible.

 
What’s in it for you?

• You will receive a salary of £30,105
• Flexible, hybrid working - we understand the importance of a good work-life balance.
• We offer a generous annual leave entitlement!
• We work a 37 hour week Monday to Friday and do not work on Bank Holidays.
• A fantastic local government pension scheme.
• We’ll support and encourage your career by providing excellent opportunities for training and development.
• An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets and a cycle to work scheme.
• We are soon to move to a swish new office in the city centre!
• Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.

 
About this Level 2 Cases Services Officer job:

 
Here’s what you’ll be doing:

• Processing applications for social housing, updating the customer portal with all information and actions required.
• Customer contact via the phone and at times face to face to asist if required.
• Maintaining digital records diligently.
• Gathering the required information to progress the case.
• You will do this face to face, on-line and over the telephone.
• You will carry out some basic investigation on information provided in order to support the decision you make on the case.
• There will be progression to learning how to allocate social housing in accordance with our policy
• You will work a rota system, giving you varied duties
• You will be given regular update training.

 
Working pattern:

• This is a permanent role, working fulltime, which is 37 hours per week.
• You will work Monday to Friday, excluding bank holidays. You will need to be able to work from 9am to 5pm. Due to the nature of the role there is sometimes a need to stay on to deal with an issue after 5pm but you will receive the time back.
• We offer a generous annual leave entitlement! You’ll receive 23 days annual leave, plus bank holidays, PLUS 3 given days which are used over the Christmas period when our main offices are closed.
• You will be working with a friendly team who work a hybrid system of time in the office and home working.

About you, the ideal Level 2 Case Services Officer for the job:
You will have the following;

Knowledge:

• An awareness of social housing and some of the current issues that are experienced in this sector.
• Working with case management system (we use Huume)

Experience:

• Of working with people who are vulnerable or experiencing a period of difficulty.
• Of following a process ensuring each part is completed.

Skills:

• The ability to demonstrate professional curiosity and maintain boundaries
• Able to interpret a policy and apply it to real life situations
• The ability to think creatively to problem solve.
• Able to work with autonomy as well as being a team playe
• Resilience to work in a fast-paced environment.
• The ability to work with impartiality and fairness.

Qualifications:

• Good standard of Maths and English at GCSE grade 4 or above or equivalent work-related experience.

Due to the nature of this role, the successful applicant will be required to undertake a standard DBS check as part of their pre-employment clearances.

 
This is a great opportunity for someone who is interested in starting a career in housing and homelessness services. It will give you a great understanding of the work that is done within this sector. So, if this Case Services Officer job opportunity in Canterbury looks right for you, then please apply today! Simply click the “Apply Online” button and create your account to begin your application form.

 
For an informal chat to find out more about the role or what it’s like to work for Canterbury City Council’s Case Services Team, please contact Anna Dale, Case Services Senior Team Leader at anna.dale@canterbury.gov.uk

Equality, Diversity & Inclusion at Canterbury City Council.

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the diverse communities we support through our work.

To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.

Site Maintenance Dates:

Site maintenance is being carried out and may be unavailable on 19 July 2025 between the hours of 00:00 – 12:00.

We are excited to share an opportunity for you to join the Facilities Management team at Canterbury City Council  as a Facilities Assistant

• We are about to open a newly refurbished office in the centre of Canterbury and need a Facilities Assistant to join our team
• In the role you will be part of a small team responsible for keeping our corporate buildings across the Canterbury district comfortable and secure making a real difference to those who use them
• You’ll work a shift pattern to cover opening and closing of the offices

What’s in it for you?      

Salary of £26,513.11

• Cost of living pay award negotiated annually as a salary increase
• We offer a generous annual leave entitlement! You’ll receive 23 days annual leave which increase with service, plus bank holidays,  PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. You’ll also have the option to buy more annual leave.
• We do not work on Bank Holidays.
• A fantastic local government pension scheme.
• We’ll support and encourage your career by providing excellent opportunities for training and development, as well as cover your Professional Body Membership fees where essential to the role.
• Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time.
• An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets, and a cycle to work scheme.
• Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.

About this job:

This role will be working

Here’s what you’ll get up to:

• You’ll make sure the building is opened, closed and secure at the required times
• You‘ll provide an out of hours keyholding service for some of our corporate buildings
• You’ll be supporting everyday care and maintenance of corporate buildings, including checking outside spaces, checking compliance and carrying out any minor repairs
• You’ll be providing a porterage service to distribute equipment, mail and other items
• You’ll assist with setting up meeting rooms to ensure that they are clean, tidy and ready fo ruse and that audio visual equipment is in good working order

Working pattern:

• Monday to Friday excluding bank holidays with a requirement to be available for out of hours keyholding call outs
• This is a full time role working 37 hours per week
• We offer a generous annual leave entitlement! You’ll receive 23 days annual leave which increase with service, plus bank holidays,  PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. You’ll also have the option to buy more.
• Contract type: 1 year fixed term

About you, the ideal candidate for the job:

Your knowledge

• Understanding of Health and Safety and relevant building legislation
• Up to date knowledge of safe working and manual handling practises
• Awareness of security issues around opening and closing public buildings particularly during early morning/evening times
• Knowledge of security systems
• Driving routes in the Canterbury district

Experience

• Working as part of a team in a similar environment
• Opening and closing buildings and ensuring they are secure
• Operating security systems
• Carrying out routine maintenance and minor repairs both inside and outside buildings in an office and public environment

Skills

• Able to plan own workload and work on own initiative including prioritising urgent requests
• Understanding when to escalate issues
• Basic DIY skills
• Able to carry heavy items and move furniture safely
• Able to communicate with a range of building users from members, tenants, the public and staff at all levels
• Current full driving license
• Basic PC skills

Your qualifications

• Maths and English GCSE or equivalent

So, if this Facilities Assistant job opportunity in Canterbury looks right for you, please apply today! Simply click the “Apply Online” button and create your account to begin your application form.

For an informal chat to find out more about the role or what it’s like to work for Canterbury City Council’s Facilities Management team, please contact Dave Cheesman  by emailing david.cheesman@canterbury.gov.uk.  Dave is our Corporate Facilities Officer and very much welcomes your email.

Interviews are planned to take place week commencing 29 July 2025.

Equality, Diversity & Inclusion at Canterbury City Council.

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the diverse communities we support through our work.

To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.

We are excited to share an opportunity for you to join the Facilities Management team at Canterbury City Council  as a Tenant Engagement Officer.

We are embarking on an exciting project to retrofit our social housing properties to reduce fuel poverty and improve the standard of our properties for our tenants

• In the role you will work with the FM team and tenants who are having retrofit works done to their homes, working to PAS 2035 standards.
• You’ll support the Project Manager and wider team with tenant engagement through the whole retrofit journey and will be part of a team making a real difference to our tenants and their homes.

What’s in it for you?  

• Salary of £35,064
• Cost of living pay award negotiated annually as a salary increase
• Flexible, hybrid working - we understand the importance of a good work-life balance.
• We offer a generous annual leave entitlement! You’ll receive 23 days annual leave which increase with service, plus bank holidays,  PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. You’ll also have the option to buy more annual leave.
• We do not work on Bank Holidays.
• A fantastic local government pension scheme.
• We’ll support and encourage your career by providing excellent opportunities for training and development, as well as cover your Professional Body Membership fees where essential to the role.
• Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time.
• An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets, and a cycle to work scheme.
• Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs. 

About this job:

This role will be working with and supporting tenants who are having retrofit works done to their homes .

Here’s what you’ll get up to:

• You’ll be supporting the Project Manager in developing and implementing a tenant engagement plan
• You’ll be visiting tenants in their homes to provide support and updates
• You’ll be liaising with contractors about the work they are undertaking
• You’ll be liaising with other teams in the council to co-ordinate communication and ensure tenants are  supported, engaged and informed

Working pattern:

• Monday to Friday excluding bank holidays
• This is a full time role working 37 hours per week
• We offer a generous annual leave entitlement! You’ll receive 23 days annual leave which increase with service, plus bank holidays,  PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. You’ll also have the option to buy more.
• We support flexible working and working from home with regular visits to the office when collaborating with colleagues, attending staff conferences and team meetings.
• Contract type: permanent

About you, the ideal candidate for the job:

Your knowledge

• Tenant engagement and techniques used to maximise tenant buy in
• Different forms of public engagement including early engagement, consultations and surveys
• Retrofitting standards e.g. PAS2035

Experience

• Working to deadlines in a pressurised environment
• Collaborating with a number of teams to achieve desired outcomes
• Flexible approach to work
• Tenant engagement in a social housing environment

Skills

• Excellent communication skills in different forms of media
• Competent in MS Office and other service based software
• Prioritising workload to meet deadlines

Your qualifications

• Maths and English GCSE or equivalent

Due to the nature of this role, the successful applicant will be required to undertake a basic DBS check as part of their pre-employment clearances.

So, if this Tenant Engagement Officer job opportunity in Canterbury looks right for you, please apply today! Simply click the “Apply Online” button and create your account to begin your application form.

For an informal chat to find out more about the role or what it’s like to work for Canterbury City Council’s Facilities Management team, please contact Collette Wells by emailing collette.wells@canterbury.gov.uk.  Collette is our Assets Officer (Sustainability) and very much welcomes your email.

Interview Date: 28 July 2025

Equality, Diversity & Inclusion at Canterbury City Council.

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the diverse communities we support through our work.

To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.

Site Maintenance Dates:

Site maintenance is being carried out and may be unavailable on 17th July 2025 between the hours of 00:00 – 12:00.

We are looking for a cool head who keeps calm during a crisis to become our Emergency Planning and Resilience Officer here at Canterbury City Council. 

When a major incident takes place in our patch, we need to be ready to look after the people affected and support the blue light emergency services. It’s the job of our Emergency Planning and Resilience Officer to make sure we are ready to react at a moment’s notice. 

What’s in it for you?  

• £35,064.26

• Cost of living pay award negotiated annually as a salary increase 

• Flexible, hybrid working - we understand the importance of a good work-life balance. 

• We offer a generous annual leave entitlement! You’ll receive 23 days annual leave which increase with service, plus bank holidays, PLUS three given days which are usually used over the Christmas period when our main offices are closed. You’ll also have the option to buy more annual leave. 

• A fantastic local government pension scheme. 

• Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time. 

• An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets and a cycle to work scheme. 

• Stay healthy: access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of flu jabs. 

About this role: 

You will make sure the council’s emergency plans are ready for action at moment’s notice and that we have practised what we need to do. You will also act as a key advisor when the council is responding to an incident. 

Here’s what else you’ll get up to: 

• You will recruit and train existing staff in key emergency roles 

• You will make sure our business continuity plans are fit for purpose 

• You will be a key link to the Kent and Medway Resilience Forum 

• You will administer and supervise the Safety Advisory Group on behalf of a range of partners 

Working pattern: 

• Your normal hours will be Monday to Friday, excluding bank holidays, but there will be times when you need to respond to emergencies out of hours 

• This a full time role working 37 hours a week  

• You will be part of the Policy and Communications team which works from home and in the office 

• Contract type: permanent 

About you: 

You will: 

• Understand emergency planning and business continuity principles and practice 

• Understand how councils and the emergency services operate 

Your experience: 

Experience working for a Category 1 or Category 2 responder would be preferable 

Your skills: 

You will: 

 Be great at building relationships internally with our stakeholders 

• Have clear and concise writing skills 

• Be able to manage your budget 

If you are the right fit for our Emergency Planning and Resilience Officer role please apply today! Simply click the “Apply Online” button and create your account to begin your application form.  

For an informal chat to find out more about the role or what it’s like to work for Canterbury City Council’s Policy and Communications team, please contact Leo Whitlock by emailing leo.whitlock@canterbury.gov.uk or by calling 01227 862 354. Leo is our Head of Policy and Communications and very much welcomes you getting in touch. 

Equality, diversity and inclusion at Canterbury City Council 

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.  

Our diversity strengthens our ability to serve the diverse communities we support through our work. 

To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone. 

Site Maintenance Dates:

Site maintenance is being carried out and may be unavailable on 21st June 2025 between the hours of 00:00 – 12:00.

The Planning Enforcement team at Canterbury City Council are looking for an ambitious and capable Planning Enforcement Officer to join them.

This is an exciting opportunity for a highly motivated and ambitious planner to rapidly accelerate their career. As a team, we pride ourselves on our track record of helping and supporting colleagues to fulfil their potential.

As a Principal Enforcement Officer, you will investigate and manage complex or contentious enforcement cases, including being the lead officer on planning enforcement appeals and court proceedings. You will also lead and guide less experienced officers.

Canterbury has an outstanding built and natural environment and the Planning Enforcement service plays a fundamental role in preserving the district’s special qualities against breaches of planning control that are harmful to the environment and the quality of life of local residents.

Starting salary £47,307.91 (up to £53,187.22) plus 7.5% current market supplement

Mainly remote online working in the UK - we understand the importance of a good work-life balance and the need to work around other commitments such as ‘the school run’ and caring responsibilities

We’ll support and encourage your career by providing excellent opportunities for training and development. We have close links with the University of Kent and Design Southeast, so there will also be training and career development opportunities to further your knowledge and experience.

A fantastic local government pension scheme. We will also pay your Royal Town Planning Institute membership fee each year.

About you, the ideal Principal Planning Enforcement Officer for the job:
In addition to holding a degree and a professional planning qualification, you will have;
•Strong negotiation and decision making.
•Excellent problem-solving skills.
•Thorough knowledge of the land use planning system, the legislative framework and current best practice.

Membership of the RTPI is desirable, but not essential.

Due to the nature of this role, it is a politically restricted post. A full driving licence and own car is essential.

So, if this Principal Enforcement Planning Officer job opportunity in Canterbury looks right for you, please apply today! Simply click the “Apply Online” button and create your account to begin your application form.

For an informal chat to find out more about the role or what it’s like to work for Canterbury City Council’s Planning Enforcement team, please contact Ian Farrow, Deputy Planning Enforcement Manager by email on ian.farrow@canterbury.gov.uk.

Equality, Diversity & Inclusion at Canterbury City Council.
We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the diverse communities we support through our work.

To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone

Site Maintenance Dates:

Site maintenance is being carried out and may be unavailable on 17th July 2025 between the hours of 00:00 – 12:00.

We are excited to share an opportunity for you to join the Facilities Management team at Canterbury City Council as a Project Manager for our retrofit project in social housing

• We are embarking on an exciting project to retrofit our social housing properties to reduce fuel poverty and improve the standard of our properties for our tenants
• In the role you will work alongside the wider FM team to deliver the project to tenants who are having retrofit works done to their homes, working to PAS 2035 standards.
• You’ll lead the project from start to finish through the whole retrofit journey and will be part of a team making a real difference to our tenants and their homes.
  
  

What’s in it for you?

• A salary between £47,307 .91- £53,187.22
• Cost of living pay award negotiated annually as a salary increase
• Flexible, hybrid working - we understand the importance of a good work-life balance.
• We offer a generous annual leave entitlement! You’ll receive 23 days annual leave which increase with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. You’ll also have the option to buy more annual leave.
• We do not work on Bank Holidays.
• A fantastic local government pension scheme.
• We’ll support and encourage your career by providing excellent opportunities for training and development, as well as cover your Professional Body Membership fees where essential to the role.
• Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time.
• An easier commute: free use of Canterbury’s Park and Ride, flexi bus tickets, and a cycle to work scheme.
• Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the cost of Flu Jabs.
  
  

About this Project Manager job:

This role will be leading the project to retrofit c800 social housing homes in the Canterbury district

Here’s what you’ll get up to:

• You’ll be responsible for the delivery of this project for its entire lifecycle which includes developing a tenancy engagement strategy, contractor working methods, governance, evaluation strategies and phase planning
• You’ll be ensuring compliance with the grant funding agreement from the Department of Energy Security, Net Zero (DeSNeZ)
• You’ll be working with multi-disciplinary teams and contractors
• You’ll be preparing budgets, forecasts, and programme schedules
• You’ll be managing tenant liaison to ensure maximum buy in from tenants and provide support and information

Working pattern:

• Monday to Friday excluding bank holidays
• This is a full-time role working 37 hours per week
• We offer a generous annual leave entitlement! You’ll receive 23 days annual leave which increase with service, plus bank holidays, PLUS 3 given days which are usually used over the Christmas period when our main offices are closed. You’ll also have the option to buy more.
• We support flexible working and working from home with regular visits to the office when collaborating with colleagues, attending staff conferences and team meetings.
• Contract type: permanent

About you, the ideal Project Manager for the job:

Your knowledge

• Excellent working knowledge and understanding of programme management, performance management, financial management, planning and project management;
• Understanding the technical elements of works delivered under the Warm Homes Fund ideally via experience and formal trades or academic qualifications such as Building Surveying
• Strong working knowledge of energy efficiency based funding such as ECO, Green Homes Grant and Warm Homes Fund
• A working knowledge of building maintenance and contracting relationships
• Understanding/knowledge of retrofitting standards e.g. PAS2035

Your experience

• A high degree of flexibility with good experience of managing change in ambiguous, fast-moving environments across multiple business areas;
• Good experience of working across multidisciplinary teams in the development of major housing, affordable warmth or energy efficiency, health and wellbeing initiatives;
• Excellent ability and experience in delivery of similar project initiatives;
• Strong project management and planning skills, with good experience of leading small to medium-scale projects across a range of service areas;
• Application for local authority and/or statutory approvalsÏ Extract from the Role Profile/Job Family/Job Description only the experience that you will score as “essential” when shortlisting.

Your skills

• Excellent communication skills, facilitating communication between teams;
• Administering contracts for project delivery;
• Assessing and managing technical and procedural risk.
• Good level of competency in IT – MS 365 and other service based software

Your qualifications

• PAS2035 Retrofit Coordinator qualification*
• HNC/HND or Degree in a relevant subject or substantial relevant experience;
• Evidence of continuous professional development;
• Full driving licence.

*PAS2035 Retrofit Coordinator qualification is a requirement of the role. Applications are welcome from applicants with relevant qualifications or experience who are willing to undertake required PAS2035 retrofit coordinator training on taking up the role.

So, if this Project Manager job opportunity in Canterbury looks right for you, please apply today! Simply click the “Apply Online” button and create your account to begin your application form.

For an informal chat to find out more about the role or what it’s like to work for Canterbury City Council’s Facilities Management team, please contact Nathan Foley by emailing nathan.foley@canterbury.gov.uk. Nathan is our Lead Asset Works Delivery Manager and very much welcomes your email.

Equality, Diversity & Inclusion at Canterbury City Council.

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the diverse communities we support through our work.

To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed