Dover District is an exciting place to come and work, live and enjoy life. The area is steeped in history, with the iconic White Cliffs, Dover Castle and the historic coastal towns of Dover, Deal and Sandwich.
Leisure opportunities abound along our stunning coastline, within our vibrant and growing towns and attractive countryside, part of which includes the North Downs AONB.
The Role:
Dover District Council are committed to delivering an excellent customer focused, housing management service. We are responsible for a housing stock of 4500 properties across the district.
To help us achieve this, we are looking to recruit a dynamic, skilled and high performing individual who share our commitment to delivering excellence across the housing sector. Housing matters. You can help make the difference.
The newly renamed Tenancy Support (formerly ASB) team are looking for a Tenancy Support Officer to join them as they continue to support residents in all elements of tenancy sustainment, safeguarding and community safety.
What We Are Looking For:An officer to assist the team with the management of high-level community Safety, domestic abuse and safeguarding cases reported to the organisation. You will understand community safety matters and how they impact on our residents and communities.
Reporting to the Senior Tenancy Support Officer the successful candidate will be able to:
What Do We Offer?
The role requires a full, clean UK driving licence.
Due to the nature of this role the successful applicant will be required to undertake an Enhanced DBS check as part of their pre-employment clearances.
What Are You Waiting For?
The closing date for applications is Monday 6th May 2024.
Date of interviews will be on the 14th of May 2024.
If you would like more information please e-mail Simon Drew, Senior Housing Officer, on Simon.Drew@dover.gov.uk or Dominic Norwell, Housing Operations Manager, on Dominic.Norwell@Dover.gov.uk
Are you passionate about the natural world? Do you want to make a difference to one of the busiest National Nature Reserves in the country, but also one of the richest in terms of biodiversity?
Then this opportunity may be for you…
Romney Marsh Countryside Partnership (along with the White Cliffs Countryside Partnership) is a small not-for-profit organisation with just over 20 staff, which has three focus areas for its work: Managing Wild Spaces, Inspiring Local Communities and Reducing Our Climate Impact.
We work alongside the local community, our volunteers and partners to protect and enhance the wild spaces of south-east Kent so they can thrive as sustainable havens for wildlife. Through our work we also aim to give everyone an opportunity to enjoy and benefit from these wild spaces.
We are currently looking to recruit an outgoing and positive individual to join our team and assist with the management of the Dungeness Estate, part of Dungeness NNR.
Working alongside our team of rangers and volunteers, you will undertake a varied range of tasks from day-to-day, including habitat management; visitor engagement and management; infrastructure maintenance and repair; and wildlife surveying.
What we need from you:
With over half a million visitors a year, the job can be challenging and rewarding, and applicants will need to demonstrate their experience of working with the general public in busy environments and their ability to keep calm under pressure. You may have experience of managing visitors on a busy public site.
You should be able to demonstrate your interest and passion for the natural world and commitment to a career in wildlife conservation. You will have excellent written, verbal and non-verbal communication skills, and have experience of working with and/or leading volunteers.
The majority of the work involves being outdoors in all weathers and you will need to be able to undertake physical work on difficult terrain.
Outgoing and self-motivated, you will be able to work flexibly and under your own initiative as well as part of a team. You will be computer literate and hold a full, clean UK driving licence.
What we offer you:
We provide a fun, friendly, inclusive and flexible working environment along with a range of other benefits, including:
- Benenden Health membership and Employee Assistance Program;
- Opt-in Local Government Pension Scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension;
- Generous annual leave provision;
- A programme of Personal Development, including certificated training and learning through our experienced, knowledgeable team;
- Staff Discount Scheme;
As this role involves the use of vibration equipment, any offer of employment will be subject to satisfactory medical clearance. We will ask you to complete a medical questionnaire which will be sent to our occupational health medical advisor and as a result of this you may be asked to undergo a medical.
Next Steps
For an informal discussion about the role, please contact Owen Leyshon, Natural Environments Partnership Officer, by email: owen.leyshon@dover.gov.uk or by phone: 07770 670316.
Interviews will be held on Wednesday 15 May 2024.
The interview format will involve a question-based interview and site-based assessment. Full information will be provided to the short-listed candidates.
The iconic Dover castle, the spectacular White Cliffs country, Sandwich - perhaps the most complete medieval market town in Britain - and the flourishing seaside resort of Deal, all surrounded by the garden of England, are just some of the great reasons for you to choose Dover.
The role:
Dover District Council (DDC) are committed to delivering a more responsive and locally focused service. The Housing Services Team require an internal Customer Services officer to support the DDC Housing Management Team. The role will be key to the customer journey of a DDC tenant or stake holder, the journey of excellence starts with you!
Being the “first stop” on the customer journey for residents and stakeholders, you will provide advice on a range of housing and property services queries as well as undertaking key administrational and transactional work which will support multiple service areas.
The successful applicant will also own the Councils mutual exchange process, contribute to empty homes being relet within time frame, own the garage lettings process, ensure payments owing are processed, undertake satisfaction surveys, provide a central administrative service to Senior management (managing calendars, composing mail merges and assisting with mailbox management) and be expected to field regular calls from members of the DDC community and to undertake alternative tasks to ensure the Housing Management service has resilience.
What are we looking for?
- Experience of working with the public in a similar related field;
- Excellent administrative and customer service skills;
- The ability to be accurate and pay attention to detail;
- Proficient in the use of IT systems including Microsoft Outlook, - Excel and internet- based systems;
- The ability to communicate clearly, both in written and verbal form, adapting style and approach to meet the needs of a diverse community;
- Acknowledges the wider goals of DDC and is a team player;
- Ability to prioritise tasks and manage workload by effective time management;
- Ability to work calmly under pressure and to tight deadlines;
- Ability to use negotiation and influencing skills;
- Adapt to challenging situations and be experienced in communicating the DDC message with empathy and effectiveness;
- Transferable skills from an alternate sector considered;
- GCSE English and Maths Grade C or above (Grades 4-9) or equivalent.
What do we offer?
- Competitive salaries;
- Flexible working hours;
- Contributory pension scheme;
- Private health care package;
- Excellent working environments;
- Hybrid working policy.
Due to the nature of this role the successful applicant will be required to undertake a Basic DBS check as part of their pre-employment clearances.
What are you waiting for?
Date of interviews to be confirmed.
If you would like more information please e-mail, either Dominic Norwell, Housing Operations Manager, on Dominic.Norwell@Dover.gov.uk, or Chris Wilson, Senior Housing Officer, on Christopher.Wilson@Dover.gov.uk
Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.
As an employer, Dover District Council is proud to provide a supportive, friendly, diverse, and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.
The Role & Responsibilities:
We are looking for an experienced Senior Development Officer to join our Strategic Housing Team, to increase delivery of new Council housing in the district and to act as one of the council’s experts on affordable housing development. If you are a conscientious, enthusiastic person, with a passion for affordable housing, together with excellent organisational and project management skills, we want to hear from you!
This is a key role which will support the council in its ambition to deliver the largest number of new Council Homes in a generation and is a dynamic and exciting time to join this dedicated team.
Who We Are Looking For
What Can We Offer?
Dover District Council is a great place to work, with a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as:
Due to the nature of this role, the successful applicant will be required to undertake a basic DBS check as part of their pre-employment clearances.
If you are interested in joining the Team delivering affordable housing but feel you do not have sufficient project management, construction experience or Team management a Development Officer post could be considered, with a view to undertaking the necessary training to progress to the Senior Development Officer post being advertised. Please contact the Housing Development Manager, details below, to discuss this route further prior to submitting your application.
What Next?
If you would like a further discussion about the post then please contact:-
Rachel Collins - Head of Housing at rachel.collins@dover.gov.uk.
Location
The role
We are looking to recruit a dynamic and skilled individual who shares our commitment to delivering excellence across the Dover District.
You can help make the difference.
Working within the Property Assets department and reporting directly to the Senior Multi-skilled Tradesperson.
The successful applicants will be working within a team who will be delivering response, cyclical and programmed maintenance to Council owned properties, parks and land throughout the Dover District.
Successful applicants will be responsible for assisting the Senior multi-skilled tradesperson in diagnosing faults, ascertaining appropriate remedies, and carrying out repairs for each project.
Use experience and knowledge to suggest best methods of repair and the most suitable materials/equipment to carry out each repair.
This could be for a wide-ranging variety of tasks involving different trades including ground works, and relating to projects of varying size and complexity.
The role may also include some general administration by means of ordering materials, invoicing filing, and inputting information on asset management software.
You may also be required to carry out work to cover Civic Warden duties such as opening and closing of the offices, setting up meeting rooms, moving furniture, and emptying bins and any other reasonable duties required.
Who are we looking for?
Due to the nature of this role, the successful applicant will be required to undertake a Basic DBS check as part of their pre-employment clearances.
If you would like a further discussion about the post then please contact Yvette Hayles, Principle Facilities Management Officer at yvette.hayles@dover.gov.uk or on 01304-872478.
Interview dates to be confirmed.
Working for Civica
Civica works in partnership with Canterbury, Dover and Thanet Councils to provide services across East Kent. Civica is a ‘can-do’ organisation; honest about what we do and how we conduct ourselves – and always proud of our services and people. We strive for excellent and cost-effective service delivery.
Customer Service Advisor- Permanent full time positions (37 hours per week)
We are looking for people with strong communication skills and a commitment to providing a high standard of service to join our busy, friendly team providing advice to customers about a variety of council services. Although there is the potential for dealing with customers face to face, the role is predominantly telephone based.
You would need to be committed to excellent customer service standards and comfortable using a variety of IT packages, although full training will be given.
All of our posts are based on permanent full time contracts and are open to job share and combinations of part-time hours, especially within Customer Services, where cover for the lunch periods would be helpful and may suit applicants with caring responsibilities.
Essential requirements;
The successful candidates must have previous experience in a customer service role and need to demonstrate that they are customer focussed, self motivated and able to work well in a busy environment, both within a team and on their own. Although training will be given, we do need applicants to show they are experienced users of IT applications, specifically MS Office and have a track record of managing conflicting priorities and delivering targets effectively.
Working location
Due to some requirements of the role, we are looking for people who can work from any one of our local offices in Canterbury, Dover and Thanet when required (by prior arrangement). When not required to attend an office we offer flexible arrangements for working either in an office, from home or a combination of both for the right candidate.
DBS check
A standard DBS check is a requirement for this role.
For more information about the role and to apply please email naomi.gleeson@civica.co.uk.